Boho Casino Privacy Policy
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At Boho Casino, protecting your personal data is a responsibility we take seriously. This Boho Casino privacy policy explains how we collect, use, store and protect your personal information when you register, deposit, play or communicate with our support team. We have written this privacy policy to be transparent, easy to understand, and aligned with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where relevant to our international operations, the GDPR. By using bohoscasino.com, you agree to the data collection and data processing practices described below.
Who Controls Your Data at Boho Casino
Boho Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the data controller, we determine why and how your personal data is processed. Our commitment to data protection and information security applies to every player who creates an account, regardless of location, and this Boho Casino data protection framework governs all data handled across our website, mobile app and customer support channels.
What Personal Information We Collect
To provide a safe and compliant gaming environment, Boho Casino gathers several categories of user data. Understanding this data collection process helps you make informed choices about your privacy.
Identification and Contact Data
- Full name, date of birth and residential address
- Email address and phone number
- Copies of ID documents for KYC verification
Financial and Transaction Data
- Payment method details (PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, bank transfer)
- Deposit and withdrawal history
- Wagering and bonus activity
Gaming Activity and Technical Data
- Game selection, session duration and betting patterns across our 4,000+ games from 50+ providers
- IP address, device type, browser version and operating system
- Login timestamps and geolocation for licensing compliance
Communication and Sensitive Data
- Live chat transcripts and email correspondence with support
- Responsible gambling preferences, such as self-exclusion or cooling-off requests
- Information received from third parties, including payment processors and identity verification partners
How Boho Casino Collects Your Data
We collect personal information directly when you register an account, complete KYC checks, make a deposit, contact support, or opt into promotions. We also gather technical user data automatically through cookies and similar tracking technologies, and occasionally receive verified data from banking or identity partners as part of our anti-fraud and AML obligations.
Why We Process Your Data
Our data processing activities are always tied to a legitimate purpose. This Boho Casino privacy commitment ensures your information is never used beyond what is necessary.
| Purpose | Description |
|---|---|
| Account management | Creating, verifying and maintaining your player profile |
| Service provision | Processing deposits, withdrawals and gameplay across our platform |
| Legal compliance | Meeting KYC and AML obligations under Curaçao licensing requirements |
| Security | Detecting fraud, protecting accounts and maintaining data security |
| Responsible gambling | Applying deposit, bet, loss and session limits, plus self-exclusion tools |
| Communication | Sending account notifications, promotions and support responses |
| Service improvement | Analysing usage to improve our games and user experience |
The legal basis for this data processing includes contractual necessity (to deliver our services), legal obligation (licensing and AML law), legitimate interest (fraud prevention and security), and, where applicable, your consent for marketing communications.
Boho Casino Cookie Policy
Our Boho Casino cookie policy explains how small data files are used to operate and improve bohoscasino.com. Cookies allow us to remember your preferences, keep you logged in securely, and understand how players interact with our site.
Types of Cookies We Use
- Essential cookies – required for login, security and core site functionality
- Analytical cookies – help us understand traffic patterns and improve performance
- Functional cookies – remember your language, currency and display settings
- Marketing cookies – used to personalise promotions and measure campaign effectiveness
You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use certain features of Boho Casino, including secure login and payment processing.
Sharing Your Data With Third Parties
Boho Casino does not sell your personal data. However, limited sharing is necessary to operate our services and maintain information security:
- Payment providers – to process deposits and withdrawals securely
- Regulatory authorities – to meet licensing, KYC and AML obligations
- Game providers and partners – such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger and Nolimit City, for gameplay integrity
- IT and security vendors – supporting fraud prevention and platform stability
International Data Transfers
Because Boho Casino operates internationally, your personal information may be transferred to and processed in countries outside Australia, including jurisdictions where our servers or partners are based. Wherever such data storage or transfer occurs, we require partners to apply equivalent standards of data protection and confidentiality consistent with the Australian Privacy Principles.
How We Protect Your Data
Data security is central to every part of the Boho Casino platform. We apply industry-standard safeguards to protect your personal data from unauthorised access, loss or misuse:
- 256-bit SSL/TLS encryption across all data transmissions
- Firewall protection and continuous monitoring of our systems
- Independently certified RNG and secure server infrastructure
- Mandatory KYC verification before the first withdrawal
- Restricted internal access to user data on a need-to-know basis
These measures reflect our ongoing investment in information security and our determination to maintain player confidentiality at every stage of your journey with Boho Casino.
Data Storage and Retention Periods
We retain personal information only as long as necessary to fulfil the purposes described in this Boho Casino privacy policy, or as required by law. Account and transaction records related to KYC/AML are typically retained for the period mandated by our licensing authority, even after account closure. Marketing data is kept only until you withdraw consent. All data storage practices are periodically reviewed to ensure information no longer needed is securely deleted.
Your Privacy Rights
Under the Australian Privacy Act 1988 and, where applicable, the GDPR, you hold a number of important privacy rights concerning your personal data held by Boho Casino:
- Right of access – request a copy of the personal data we hold about you
- Right of correction – ask us to update inaccurate or incomplete information
- Right of deletion – request erasure of data no longer required for legal purposes
- Right of restriction – limit how your data is processed in certain circumstances
- Right to portability – receive your data in a portable, structured format
- Right to object – object to processing based on legitimate interest or marketing
- Right to withdraw consent – opt out of marketing communications at any time
To exercise any of these privacy rights, contact our support team, and we will respond within a reasonable timeframe in accordance with applicable data protection law.
Responsible Gambling and Your Data
Boho Casino uses certain personal information to support responsible gambling tools, including deposit, bet, loss and session limits, cooling-off periods (24 hours, 48 hours, 7 days or 30 days), and self-exclusion options (6 months, 1 year, 5 years or permanent). This data is processed strictly to protect your wellbeing and is handled with the same confidentiality as all other personal data collected on our platform.
Supervisory Authority
If you believe your privacy has not been respected, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the independent authority responsible for overseeing data protection and privacy compliance in Australia. We encourage you to contact us first so we can address your concerns directly.
Data Protection Officer and Contact Details
Questions about this Boho Casino privacy policy, our Boho Casino cookie policy, or any aspect of data processing can be directed to our Data Protection Officer at [email protected]. For general enquiries, our support team is available via 24/7 live chat or email at [email protected], with responses typically provided within 12 hours.
Frequently Asked Questions
What does the Boho Casino privacy policy cover?
It covers all aspects of data collection, data processing, storage, sharing and protection of your personal information when you use bohoscasino.com.
Does Boho Casino use cookies?
Yes. Our cookie policy explains the use of essential, analytical, functional and marketing cookies to operate and improve our services.
How is my personal data kept secure?
We apply 256-bit SSL encryption, firewalls and strict access controls to maintain data security and information security across our platform.
Can I request deletion of my personal data?
Yes, subject to legal retention obligations, you can request deletion as part of your privacy rights under this Boho Casino privacy policy.
Who do I contact about privacy concerns?
You can reach our Data Protection Officer at [email protected] or lodge a complaint with the OAIC if unresolved.
Boho Casino remains committed to safeguarding your personal data, respecting your privacy rights, and maintaining the highest standards of data security and confidentiality. This Boho Casino privacy policy may be updated periodically to reflect changes in law or our services; we encourage you to review it regularly to stay informed about how Boho Casino protects your personal information.